Subscription
Yes. We'll automatically renew your annual subscription at the purchase price. You will receive an email notification 7 days prior to your subscription's expiry date, indicating that your subscription will be renewed automatically.
Will my annual subscription be renewed automatically?
You can navigate to Account > Subscription to cancel your subscription. You can also contact our customer service team for help.
How do I cancel the subscription?
If you’ve signed up for a free trial subscription and you don't want to renew it, you can email support@cocosign.com with your cancellation request before the free trial ends.
I don’t want to continue the subscription after the 14-day free trial. What should I do?
You can contact our customer support at support@cocosign.com for help. Please note that you’ll lose all the data and content in that account after deletion.
How do I delete my account?
If you want to upgrade your subscription plan, simply navigate to Account > Subscription > Upgrade in your CocoSign account, then select the plan you want. If you want to downgrade your subscription plan, please contact support@cocosign.com.
What if I want to change the subscription plan?
No, we do not charge any cancellation fees if you cancel your subscription.
Are there any cancellation fees?
No, you can sign unlimited documents and send sign requests as often as needed each month. But the number of signed files you can download or send to others via email varies according to the pricing plans.
Is there a limit to the number of documents I can sign or send for signatures per month?
No. Your recipients can sign documents without creating a CocoSign account.
Do my recipients need a CocoSign account to sign my document?
No. CocoSign will not charge free users anything after the signup. You will only get billed if you upgrade to a paid plan.
Will I be charged after I sign up?
You can check the CocoSign plans and pricing and find out what each plan entails and choose the best plan for yourself.