Accounts and Billing

CocoSign accepts payments via Mastercard, Visa, Maestro, American Express, Discover, Diners, Club, JCB, UnionPay, Mada, and PayPal.

What forms of payment do you accept?

You can contact our Customer Service via email at for a refund with justified reasons. We will guide you through the refund process and make sure your experience with CocoSign is a positive one.

How can I get a refund?

Yes, you can try CocoSign’s services for free with the free version of CocoSign, and if you find yourself in need of the extra features on offer, simply upgrade to a paid plan.

Can I try CocoSign for free before making a purchase?

After clicking Login on the top bar of any webpage, you can either sign in using your Google account or fill in your name and email address to create a free CocoSign account. If you want to use the advanced Cocosign features, upgrade to a paid version at any time.

How do I create a CocoSign account?

No. You can sign up and use CocoSign without entering any credit card details.

Do I need to enter my credit card info to sign up?

Please contact our customer support at with your request, we will get it done for you as soon as possible.

How do I change the email address for my account?

Yes. To add more seats to your team, please head to Team > Add Seats > enter the number of seats you need on the account > click Confirm and make the payment.

My Professional plan only has one seat. Can I add more?

Still need help? Contact Us Contact Us