Unblock Your Signers’ Document Access

When you send a document to your recipients for signature collection, to ensure the confidentiality and security of the document, you often need to enable the verification feature before sending it out. CocoSign will then send an authentication code to all your signers for them to input before being able to open the document for further actions. 

However, the document will be automatically locked if they enter the wrong code three times in a row. This is where you need to utilize CocoSign’s Unblock feature, restoring their access to the document manually. 

Step 1: In the CocoSign dashboard, click the Documents section. 

You will see a red alert in the Recipients list, indicating that some signers of this document have been denied access to the document. 

Step 2: Hover over the recipient icon with red alert, and click Unblock

Then, CocoSign will resend an authentication code to this signer’s email so that he/she can re-access the document. Just as simple as that!

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